Job Responsibilities:

MALAYALAM
To take up and drive to results, the calendar programs identified from TNA and to prepare the training calendar.
Execute learning strategies and programs.
Participate in evaluating individual and organizational development needs
To coordinate in designing and deliver e-learning courses, workshops and other trainings
Coordinate with managers to develop their team members through career pathing
Ultimately, you will help our company succeed by training and developing its people.
Conduct both classroom and on-job training sessions both new and existing staff
Responsible to conduct product/process and soft skills training
Responsible to prepare, maintain and update the training materials on a regular basis
Design, prepare and publish training related MIS as required
Prepare presentations and publish/present as required
Mentor and lead QA

Candidate Specification:

An energetic, forward-thinking and creative individual who can relate to people at all levels of an organization.
Good analytical ability, judgment.
A well organized and self-directed individual who is capable of handling multiple tasks simultaneously and ability to meet deadlines.
Excellent conflict resolution and problem-solving skills, strong cultural awareness.
High on energy and strong interpersonal skills, Being apolitical in nature.
Solution focused and having an ability to drive stakeholders towards Training objective.
Network and relationship-building with the aptitude to handle complexity.
Phenomenal communication, presentation and public speaking skills
2+ years of experience in training, preferably in a call center/sales environment

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