Olivaclinics
  • Checking regular performance of Team mates
  • Responsible for sending Monthly reports.
  • Escalating the process related issues to the Manager and also with Team Zenoti.
  • Coordinating with Zenoti team for any new issues on regular basis and following up on the same.
  • Checking with the Zenoti team for new updates and sharing the same information with the Clinics.
  • Responsible for Setting offers and discounts in Zenoti.
  • Checking the status of tickets raised from centers as per the turnaround time.
  • Analyzing the tickets raised from different categories and identifying the reasons for highest number of tickets raised.
  • Sharing the Pending tickets with the AOM’s and Center teams.
  • Preparing HR reports and Operational reports as per CRT and AOM’s requirement.
  • Conducting the Training for New CRT Batches.
  • Highlighting and escalating any process deviations with respective Manager
  • Validating daily trackers and escalating any deviations
  • Coordinating with Finance team for refund related issues.
  • Creating New Packages & Services


Required Skills

Ownership Owner's Mindset Advance Excel Oral Communication Problem Solving;
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